For POINT® support from Calyx®, go here
http://www.calyxsoftware.com/support/support.asp
DO NOT request support for Click2Doc from Calyx

How do I download software?       How do I Use Click2Doc with POINT?

There are NO know unresolved issues with Click2Doc.  For Click2Doc Support - Read Questions/Answers Below.
If your question is still unresolved, contact us using the support link below.

    1)  Issues involving printing are usually from incorrect paper or size settings.  If those are correct, then printing problems are often from using older print drivers.  Update yours if you are having problems.  It has a 98% chance of curing your problem and improving your printing speed and performance on your system with all your applications.  We recommend using the latest generic OEM Windows driver for your Printer.  (The standard driver in WINDOWS for your printer without having to get your disk.)

Some printers with 1200 dpi printing are using "enhanced" print drivers that work poorly with Click2Doc.  These drivers should be replaced with the standard Windows version for that printer.  For instance HP recommends the generic driver HP 5P for replacing their enhanced driver when encountering printing problems and incomplete page printing.  You can also keep both drivers and just select the one you need when printing C2D files if you often need enhanced (graphic arts quality) printing.  

    We have furnished these links to popular printers. You may also try: www.driverguide.com 

Brother Printer Drivers

Epson Printer Drivers

HP Printer Drivers

Panasonic Print Drivers

    2)  Click2Doc does not reproduce color.  (planned future release)

    3)  Click2Doc does not scale pages.  (planned future release)

    4)  Click2Doc does not offer demos.  (Come on, at under $79 bucks for a simple business solution, you only need to use it 5 times to save the cost in courier fees)  Click2Doc is ONLY available by download at this price. 

If you must must have a CD version and phone support, we offer the 5 unit license for $259 plus $8.95 S & H.  Each license unit over 5 is $17.00. We offer NO refunds on boxed software and phone support is for 90 days.

    5)  Click2Doc has a generous 21 Day Money Back Satisfaction Guarantee on all downloaded software.  Refunds have a $6.50 handling fee deducted from the purchase price to cover the cost of processing payments and tracking the refund.  

Click2Doc does not offer ANY refunds for ANY reason not requested within 21 days from the purchase date.

Click2Doc is a Windows 95, 98 and ME program and will perform within that environment.  If other applications do not work with C2D, it is normally due to proprietary file handling by that manufacturer or failure to follow Windows software protocol.  Regardless of fault, if C2D does not perform with YOUR system, you have 21 Day Satisfaction Guarantee. 

    6) If you print a document set that has a even a single legal size page in it, you must set the paper size to legal when creating the document set.  When viewing and printing the created document, legal size must be selected to print.

    7)  Click2Doc can not be installed for sending documents on NT systems.  NT systems can receive a Click2Doc document set for viewing and printing locally.

   8)  Click2Doc file sets can be stored on most any media including Unix, Linux, NT, WIN 2000, floppies, tapes, etc.  This makes them perfect for website downloading of forms.

   9)  QuickBooks -  Due to proprietary file handling, Click2Doc cannot create a document set from QB.

  10)  Click2Doc must be used on the second default setting, "Save as File" with Act and other contact managers when they are used as your email client.

  11)  AOL must use the second default setting.  Users can expect their files to be put into compressed "zip" file format when going through the AOL system.  This is not required and is NOT a C2D function.  C2D files are already compressed. Most AOL recipients are familiar with this process and can deal with it. We deal with it by suggesting a more business friendly ISP. ;-)  

12) My system crashed and I do not have a backup and I did not make a backup copy of Click2Doc.  Do I have to purchase the software again?  

We charge a small fee for replacing your original file.  The fee is $8.95 and the file is delivered by download.  You must use the same email used in the original purchase.  If you do not use the original email, we will consider it a donation to Habitat to Humanity and NO REFUNDS will be made.  CHECK records before ordering.  Expect 5-24 hours for response.  Click Here to Order Back Up.

support@click2doc.com
We do not offer in-bound phone support.

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